Inter-tel 8622 Manuel d'utilisateur télécharger pdf (Page 58)

Inter-Tel

Model 8622 Endpoint User Guide

ADVANCED

FEATURES

Requesting Agent Help

Using Agent Help, you can request help from a designated Agent Help extension

(usually a supervisor) during a call.

When activated, the “helper” can hear you and

the other party, but the other party cannot hear the helper.

To use Agent Help:

1. While on the call, press .

2. Dial the Agent Help extension number (if not preprogrammed

†

3. Based on whether the call is accepted or rejected, a confirmation notice appears.

If the Agent Helper’s line is busy, you receive a notice confirming that the request has

been sent and that the call is proceeding.

When you receive an Agent Help request, your display indicates the request.

To accept an Agent Help request: Press

ACCEPT or the flashing button.

To reject an Agent Help request: Press

REJECT or .

If the outside caller hangs up, the subscriber who sent the request and the Agent

Helper remain connected as a conference call.

To end an Agent Help session: Hang up.

* Agent Help may or may not be enabled for your system. Contact your system administrator for more

information.

† Agent Help extensions are assigned to feature buttons by your system administrator.

8 4

IN PROGRESS

AGENT HELP

FAILED

AGENT HELP

PROCEEDING

AGENT CALL

FROM JOHN SMITH

AGENT HELP CALL

LINE

6 2

CNF IN PROGRESS

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Inter-tel 8622 Manuel d'utilisateur Page 58