Inter-tel Axxess Manuel d'utilisateur

AxxessAdministrator’s Guide®

Page viTable of ContentsAXXESS® ADMINISTRATOR’S GUIDE — January 2004CONTENTS PAGECall Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 84System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesDefault Inter-Tel Phone Feature ButtonsWhen the system is in the d

Page 85System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesSecondary Extension AppearancesThe Secondary Extension Appearances f

Page 86System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesNormally, the secondary extension button will not show intercom ca

Page 87System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Phone LED RatesFIGURE 9. Digital Phone LED RatesThe following rates are sho

Page 88System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Phone LED RatesRed and Green LEDsInter-Tel Model 8000 Series, Executive Di

Page 89System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Phone LED RatesTO DISCONNECT THE HEADSET FROM A MODEL 8560 OR 8520 PHONE:1.

Page 90System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Phone LED RatesTO CHANGE THE BIT RATE OF YOUR PCDPM:1. While on hook, ente

Page 91System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Phone LED RatesOperation of the data device begins with the initiation of a

Page 92System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Phone LED RatesWhen a data device places an intercom call, the call is pla

Page 93System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Phone LED RatesTermination of a data call may be accomplished in one of thre

Page viiTable of ContentsAXXESS® ADMINISTRATOR’S GUIDE — January 2004CONTENTS PAGEUnified Messaging . . . . . . . . . . . . . . . . . . . . . . . . .

Page 94System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Phone LED RatesDigital Phone Desktop InterfaceNOTE: Your software license

Page 95System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004AgentSetAGENTSETThe AgentSet is used in place of an Inter-Tel phone with an attached

Page 96System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004AgentSetSingle-Line Set Message LampsThe optional Lamp Option Card (LOC) for the S

Page 97System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004AgentSetOff-Premises Extensions (OPX)Off-premises extensions are remote single-line

Page 98System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Digital Direct Station Selection/Busy Lamp Field (DSS/BLF) UnitsDIGITAL DIRECT STA

Page 99System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesIP AND SIP DEVICESDevices using Axxess IP and Session Initiation P

Page 100System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesIP SoftPhoneThe IP SoftPhone allows you to make and receive pho

Page 101System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesMicrosoft® Windows CE.NET Operating SystemThe operating system on

Page 102System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesBacklightIf the phone remains idle for several minutes, the bac

Page 103System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesSystem Memory and StorageThe Model 8690 Phone ships with 128 MB o

Page viiiFCC RegulationsAXXESS® ADMINISTRATOR’S GUIDE – January 2004FCC RegulationsImportant 1. This equipment complies with Part 68 of FCC rules. O

Page 104System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesSystem RegistryThe information stored in the Windows CE registr

Page 105System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesPeer-to-Peer Audio for IP and SIP DevicesThe P2P audio feature, a

Page 106System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesSIP Default Feature CodesThe following table lists the default

Page 107System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP and SIP DevicesPower SuppliesEach SIP and IP device must use a compatible power

Page 108System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Optional System EquipmentOPTIONAL SYSTEM EQUIPMENTThe following optional equipmen

Page 109System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Optional System EquipmentPlayback devices: A playback device (answering machine) ca

Page 110System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Optional System Equipment

Page 111System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004System FeaturesCONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . .

Page 112System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004CONTENTS PAGETrunk Features . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 113System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004CONTENTS PAGEResponding to Messages . . . . . . . . . . . . . . . . . . . . . . .

Page ixFCC RegulationsAXXESS® ADMINISTRATOR’S GUIDE – January 2004 5. If trouble is experienced with this equipment, contact a local authorized fact

Page 114System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004CONTENTS PAGERecord-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 115System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004IntroductionINTRODUCTIONThe Inter-Tel system, in addition to its sleek, modular ap

Page 116System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Message LampMESSAGE LAMPModel 8500, 8520, and 8560 Phones have a Message Lamp loca

Page 117System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk Access CodesTRUNK ACCESS CODESThese feature codes are used for selecting tru

Page 118System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Feature CodesAutomatic CO Access On/Off 360 (Inter-Tel Phones Only) Allows

Page 119System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Feature CodesDirectory 307 (Display Phones Only) Allows display phone user

Page 120System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Feature CodesHold – Individual 336 Places a call on hold so that it can be

Page 121System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Feature CodesProgram Station Password 392 The Station password is used for

Page 122System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Feature CodesStation Speed Dial Station Speed Dial Programming382 383Dials

Page 123System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Feature CodesADMINISTRATOR FEATURE CODESThe following feature codes

Page xFCC RegulationsAXXESS® ADMINISTRATOR’S GUIDE – January 2004NoticeThis equipment generates and uses radio frequency energy and if not installed

Page 124System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Feature CodesThe Diagnostics Mode feature code (9900) must be entere

Page 125System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Feature CodesDiagnostic - Dump Node Information 9936 The user can ea

Page 126System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Feature Codes Diagnostic - Network Freeze Zone System Histories

Page 127System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Extension NumbersEXTENSION NUMBERSExtension numbers are recognized as feature code

Page 128System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Attendant StationsATTENDANT STATIONSNOTE: For information on automated attendants,

Page 129System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004One-Attendant or Multiple-Attendant OperationONE-ATTENDANT OR MULTIPLE-ATTENDANT O

Page 130System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Hunt GroupsTO ANSWER A HOLD OR TRANSFER RECALL AT AN ATTENDANT STATION:When you se

Page 131System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Hunt Group Call Processing• Distributed order: To even out the call load, distribu

Page 132System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Hunt Groups and Call Forwarding• If hunt group camp on is not allowed, and all sta

Page 133System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Hunt Group Remove/Replace and Do-Not-DisturbHUNT GROUP REMOVE/REPLACE AND DO-NOT-D

Page xiSafety RegulationsAXXESS® ADMINISTRATOR’S GUIDE – January 2004Safety RegulationsImportant Safety InstructionsThe following safety information

Page 134System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004UCD Hunt GroupsUCD HUNT GROUPSNOTE: The Uniform Call Distribution Hunt Groups prem

Page 135System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Announcement and Overflow StationsAnnouncement Stations: When a call rings in or i

Page 136System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Voice Processor Applications as Announcement/Overflow StationsVoice Processor Appl

Page 137System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004UCD Hunt Group Supervisors and Station MonitoringUCD Hunt Group Supervisors and St

Page 138System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004UCD Hunt Group Supervisors and Station MonitoringTO MONITOR A HUNT GROUP CALL (DES

Page 139System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004ACD Hunt GroupsACD HUNT GROUPSNOTE: The Automatic Call Distribution Hunt Groups pr

Page 140System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004ACD Agent IDsIf an extension list is included in an ACD hunt group set for Longest

Page 141System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004ACD Agent Login/LogoutACD Agent Login/LogoutACD hunt group members are referred to

Page 142System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004ACD Agent Login/LogoutTO LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD AGENT LOG

Page 143System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Restart ACD Idle Time Upon Login FlagRestart ACD Idle Time Upon Login FlagThe Rest

Page xiiSafety RegulationsAXXESS® ADMINISTRATOR’S GUIDE – January 200412. To reduce the risk of electric shock, do not disassemble this product, but

Page 144System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Group Call Pick-UpGroup Call Pick-UpWhen the Group Call Pick-Up feature is enabled

Page 145System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004ACD Hunt Groups Span NodesACD HUNT GROUPS SPAN NODESThere is a premium feature cal

Page 146System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Operational ChangesOperational Changes• The Station Monitor feature remains limite

Page 147System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Maintenance of Node-Spanning Hunt GroupsMaintenance of Node-Spanning Hunt Groups•

Page 148System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk FeaturesTRUNK FEATURESThis section explains the trunk functions and programm

Page 149System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel Phone DisplaysINTER-TEL PHONE DISPLAYSWhether call information appears o

Page 150System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Single-Line Set DisplaysDisplay Line 2The following criteria are used to display t

Page 151System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Outgoing-Access, Allowed-Answer, and Ring-In AssignmentsOUTGOING-ACCESS, ALLOWED-A

Page 152System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automatic Route Selection (ARS)AUTOMATIC ROUTE SELECTION (ARS)NOTE: The Automatic

Page 153System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automatic Route Selection (ARS)Dial Rule #5 – Add Account Code: This non-programma

Page 1IntroductionAXXESS® ADMINISTRATOR’S GUIDE – January 2004IntroductionCONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . . . . .

Page 154System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automatic Route Selection (ARS)When ARS is used, the station user hears dial tone

Page 155System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Toll RestrictionTOLL RESTRICTIONThe following features provide toll restriction on

Page 156System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Class Of Service (COS)The default values of COS 01-09 are as follows.System speed-

Page 157System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Emergency Call FeatureEMERGENCY CALL FEATUREThe system will immediately allow acce

Page 158System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Emergency Call Feature• If the user accesses a trunk or trunk group and dials any

Page 159System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Emergency Outgoing Access ListsEmergency Outgoing Access ListsAs of version 7.0, t

Page 160System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Calling Party Number FieldCalling Party Number FieldEach station can be programmed

Page 161System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004IP Devices and Local Loop SupportThe following diagram illustrates a remote site w

Page 162System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Day and Night ModesDAY AND NIGHT MODESThere are separate lists in the database for

Page 163System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Security CodesSecurity CodesDISA trunks can be assigned security codes (up to eigh

Page 2IntroductionAXXESS® ADMINISTRATOR’S GUIDE – January 2004IntroductionINTRODUCTIONThis Administrator’s Guide provides all of the information an a

Page 164System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel Phone FeaturesINTER-TEL PHONE FEATURESThe following sections describe ho

Page 165System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Selectable Ring Tone • To change alerting tone (ring tone) volume on an analog pho

Page 166System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Extension Number, Username, Time and Date DisplayEXTENSION NUMBER, USERNAME, TIME

Page 167System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004User-Programmable Feature Buttons USER-PROGRAMMABLE FEATURE BUTTONSNOTE: This feat

Page 168System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004User-Programmable Feature Buttons 3. Enter the feature code or extension number t

Page 169System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Standard/Alternate Keymap SwitchingSTANDARD/ALTERNATE KEYMAP SWITCHINGIn Database

Page 170System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automatic Call AccessAUTOMATIC CALL ACCESSThis feature allows an Inter-Tel phone u

Page 171System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Music-On-Hold and Background MusicMUSIC-ON-HOLD AND BACKGROUND MUSICThe Music-On-H

Page 172System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Multilingual CapabilityMULTILINGUAL CAPABILITYNOTE: This feature must be enabled i

Page 173System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Secondary Language SelectionSecondary Language SelectionThere is a field provided

Page 3IntroductionAXXESS® ADMINISTRATOR’S GUIDE – January 2004System Administrator DutiesSYSTEM ADMINISTRATOR DUTIESAs a system administrator, you can

Page 174System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Do-Not-Disturb and Reminder MessagesDO-NOT-DISTURB AND REMINDER MESSAGESThe system

Page 175System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Multi-Language Feature on Network OperationMULTI-LANGUAGE FEATURE ON NETWORK OPERA

Page 176System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Intercom CallsINTERCOM CALLSThe intercom can be used to place station-to-station c

Page 177System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station-To-Station CallingSTATION-TO-STATION CALLINGReceiving Intercom CallsTO REC

Page 178System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Placing Intercom CallsPlacing Intercom CallsWhen placing an intercom call, begin d

Page 179System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Placing Intercom Callsd. If the called station is busy, the display shows (usernam

Page 180System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Intercom Camp On and Queue CallbackINTERCOM CAMP ON AND QUEUE CALLBACKCamp-on and

Page 181System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Busy Station Queue CallbackBusy Station Queue CallbackWhen a called station is bus

Page 182System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Station MessagesINTER-STATION MESSAGESIntercom callers may leave a message w

Page 183System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Leaving MessagesLEAVING MESSAGESTO LEAVE A MESSAGE WAITING INDICATION: 1. When ca

Page 4IntroductionAXXESS® ADMINISTRATOR’S GUIDE – January 2004Voice ProcessorVOICE PROCESSORThe system Voice Processor can be used for any of the fol

Page 184System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Canceling a Message Waiting Indication That You LeftCanceling a Message Waiting In

Page 185System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Canceling a Waiting MessageTO ANSWER MESSAGES AT A NON-DISPLAY PHONE OR SINGLE-LIN

Page 186System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Alternate Message SourceAlternate Message SourceThe Alternate Message Source featu

Page 187System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Off-Hook Voice Announce (OHVA)OFF-HOOK VOICE ANNOUNCE (OHVA)The Off-Hook Voice Ann

Page 188System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Off-Hook Voice Announce (OHVA)TO PLACE AN OFF-HOOK VOICE ANNOUNCE CALL: 1. When p

Page 189System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Outside CallsOUTSIDE CALLSWhen a trunk is selected for receiving or placing an out

Page 190System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Placing Outside Calls 3. You hear one of the following signals: • Outside dial t

Page 191System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Placing Outside CallsTO PLACE A CALL USING AUTOMATIC ROUTE SELECTION: 1. Inter-Te

Page 192System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Receiving Outside CallsRECEIVING OUTSIDE CALLSTO RECEIVE AN OUTSIDE CALL:Inter-Tel

Page 193System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004On-Hook MonitoringON-HOOK MONITORINGAn Inter-Tel phone user with a speakerphone ca

Page 5IntroductionAXXESS® ADMINISTRATOR’S GUIDE – January 2004Voice Mail Networks• Record-A-Call: This feature allows a station user to record an ongo

Page 194System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk Camp On and Busy Trunk Callback (Queue)TRUNK CAMP ON AND BUSY TRUNK CALLBACK

Page 195System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Account CodesTO CANCEL A QUEUE BEFORE THE CALLBACK:Inter-Tel Phones: While on hook

Page 196System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Optional Account Codes• Forced – Long-Distance Toll Calls Validated: When this acc

Page 197System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Enabling the Account Codes for All Calls Following FeatureEnabling the Account Cod

Page 198System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Placing Calls On HoldPLACING CALLS ON HOLDThere are several ways to place intercom

Page 199System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004System HoldSYSTEM HOLDNOTE: This feature does not apply to single-line sets.TO PLA

Page 200System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Microphone MuteMICROPHONE MUTEWhether handsfree or using the handset, you can temp

Page 201System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Call WaitingCALL WAITINGWhile a station is in use, incoming intercom and outside c

Page 202System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Call WaitingTO RESPOND TO CALL WAITING USING A SINGLE-LINE SET:When you hear a sin

Page 203System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Call TransferCALL TRANSFERFEATURE CODESThere are two feature codes for transferrin

Page 6IntroductionAXXESS® ADMINISTRATOR’S GUIDE – January 2004Voice Mail Administrator DutiesVOICE MAIL ADMINISTRATOR DUTIESAs the voice mail adminis

Page 204System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Transfer to RingTRANSFER TO RINGTO TRANSFER A CALL OR CONFERENCE: 1. Inter-Tel Ph

Page 205System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Transfer to HoldTRANSFER TO HOLDA call transferred to hold at a station does not r

Page 206System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Call ScreeningCALL SCREENINGCalls transferred from the Automated Attendant or a Ca

Page 207System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Call ScreeningReceiving an Announced Or Screened Transferred Call: Depending on th

Page 208System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Reverse TransferREVERSE TRANSFERCalls ringing or recalling at a station, a hunt gr

Page 209System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Conference CallsCONFERENCE CALLSStation users can establish multi-party conference

Page 210System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Placing a Conference CallPLACING A CONFERENCE CALLTO PLACE A CONFERENCE CALL: 1.

Page 211System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Add Parties to a ConferenceNOTE: If the number of parties in your conference excee

Page 212System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Exiting and Re-Entering the ConferenceExiting and Re-Entering the Conference TO EX

Page 213System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Placing the Entire Conference on HoldPlacing the Entire Conference on HoldAny insi

Page 7Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator ProceduresCONTENTS PAGEIntroduction . . . . . . . . . . . . .

Page 214System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Record-A-CallRECORD-A-CALLNOTE: The Record-A-Call premium feature is required to u

Page 215System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Record-A-CallThe Record-A-Call feature code can be assigned to a user-programmable

Page 216System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Agent HelpAGENT HELPNOTE: The Agent Help premium feature is required to use Agent

Page 217System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Agent HelpIn a network setting, the Agent Help Extension does not need to reside o

Page 218System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Agent HelpThe Agent Help feature will not function in the following cases:• If the

Page 219System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004System ForwardingSYSTEM FORWARDINGNOTE: The System Forwarding premium feature is r

Page 220System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004System Forwarding• Station status: The system recognizes four different types of s

Page 221System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Individual Station Forwarding PointsINDIVIDUAL STATION FORWARDING POINTSThe ringin

Page 222System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Manual Call Forwarding and System ForwardingMANUAL CALL FORWARDING AND SYSTEM FORW

Page 223System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004System Forward Enable/DisableIf the principal station receives a manually forwarde

Page 8Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004IntroductionINTRODUCTIONDuring database programming, any Inter-Tel phone ca

Page 224System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Unanswered System Forward CallsUNANSWERED SYSTEM FORWARD CALLSIf a call that is fo

Page 225System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Call ForwardingCALL FORWARDINGWith call forwarding, a station user can route incom

Page 226System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004FWD ButtonIf a station is programmed for Forward No Answer or Forward No Answer/Bu

Page 227System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Forward to an Outside NumberFORWARD TO AN OUTSIDE NUMBERWhen programming a station

Page 228System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004How to Forward Calls to an Extension or Outside NumberHOW TO FORWARD CALLS TO AN E

Page 229System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004How to Forward Calls to an Extension or Outside NumberIf forwarding to an outside

Page 230System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Speed DialingSPEED DIALINGThree system features provide speed-dialing. They are as

Page 231System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Viewing System Speed-Dial NumbersViewing System Speed-Dial NumbersTO VIEW SYSTEM S

Page 232System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Speed DialingSTATION SPEED DIALINGFor convenience, each station user can p

Page 233System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming Station Speed-Dial Numbers and NamesDisplay phone users can program an

Page 9Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Placing the System in Night ModePLACING THE SYSTEM IN NIGHT MODEAn administr

Page 234System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming Station Speed-Dial Numbers and Names 3. When the display shows ENTER

Page 235System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming Station Speed-Dial Numbers and NamesTO PROGRAM STATION SPEED-DIAL NUMB

Page 236System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Viewing Station Speed-Dial NumbersViewing Station Speed-Dial NumbersTO VIEW THE CO

Page 237System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Dialing Station Speed-Dial NumbersDialing Station Speed-Dial NumbersTO DIAL A STAT

Page 238System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Intercom, Speed-Dial, and Feature Code DirectoryINTERCOM, SPEED-DIAL, AND FEATURE

Page 239System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Intercom, Speed-Dial, and Feature Code DirectoryOnly administrator stations will b

Page 240System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Intercom, Speed-Dial, and Feature Code Directory 4. If desired, press the high en

Page 241System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004House PhoneHOUSE PHONEThis feature provides users with the ability to place a pre-

Page 242System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004House PhoneThere is a flag, called “House Phone Mode,” that affects single-line ho

Page 243System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004RedialingREDIALINGThe Redial feature can store one telephone number in redial memo

Page 10Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Setting System Date and TimeSETTING SYSTEM DATE AND TIMENOTE: Software ver

Page 244System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Using the Last Number Saved FeatureUSING THE LAST NUMBER SAVED FEATUREUse the foll

Page 245System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Redirect CallREDIRECT CALLThe Redirect Call feature code is located under System/D

Page 246System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004PagingPAGINGThe Paging feature allows announcements to be made through phone inter

Page 247System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Remove from PagingREMOVE FROM PAGINGAn Inter-Tel phone user can prevent the phone

Page 248System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Do-Not-DisturbDo-Not-Disturb messages can be programmed in the database or using a

Page 249System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Do-Not-DisturbThe second line of the message can be customized with a numeric/alph

Page 250System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Do-Not-DisturbTO ENABLE DO-NOT-DISTURB MODE: 1. Inter-Tel Phones: While on hook,

Page 251System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Do-Not-Disturb OverrideTO PLACE YOUR BUSY STATION IN DO-NOT-DISTURB WHILE A CALL I

Page 252System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Remote Feature ProgrammingREMOTE FEATURE PROGRAMMINGThe Remote Programming feature

Page 253System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Remote Do-Not-Disturb ProgrammingTO CHANGE THE STATION PASSWORD USING REMOTE PROGR

Page 11Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Setting Network Date and TimeSETTING NETWORK DATE AND TIMEOccasionally, the

Page 254System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Remote Do-Not-Disturb Programming 5. To turn on Do-Not-Disturb:a. Enter the Do-No

Page 255System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Remote Forward ProgrammingREMOTE FORWARD PROGRAMMINGTO FORWARD A STATION USING THE

Page 256System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default StationDEFAULT STATIONA station user can enter one feature code that will

Page 257System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004HookflashHOOKFLASHA timed hookflash may be required for Inter-Tel phone and single

Page 258System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Reminder MessagesREMINDER MESSAGESNOTE: This feature does not apply to single-line

Page 259System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Reminder MessagesTO REQUEST REMINDER MESSAGES:NOTE: Lift and replace the handset t

Page 260System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Record Keeping and Maintenance FeaturesRECORD KEEPING AND MAINTENANCE FEATURESCALL

Page 261System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Message Detail Recording (SMDR)All outgoing calls using a trunk that is no

Page 262System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Message Detail Recording (SMDR)• Record All Trunk To Trunk Calls: Records

Page 263System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004SMDR Report FormatFIGURE 12. SMDR Report FormatTYP EXT# TRUNK DIALED DIGITS START

Page 12Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Synchronizing Network TimeSYNCHRONIZING NETWORK TIMEAdministrators can syn

Page 264System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004SMDR Report FormatFIGURE 12. SMDR Report Format (Continued)START This shows the t

Page 265System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004System Error/Message PrintingSYSTEM ERROR/MESSAGE PRINTINGThe system has a self-di

Page 266System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004System Error/Message Printing• Message Print will not route messages during a star

Page 267System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Power Failure Capabilities• Realm: This field does not appear for Alarm messages.

Page 268System FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Customized System Programming Reports

Page 269Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Voice Processing FeaturesCONTENTS PAGEIntroduction . . . . . . . . . . .

Page 270Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004CONTENTS PAGEUsing Voice Mail . . . . . . . . . . . . . . . . . . . . .

Page 271Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004IntroductionINTRODUCTIONThe Voice Processor can be used for any of the f

Page 272Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automated AttendantAUTOMATED ATTENDANTThe automated attendant is a progr

Page 273Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automated Attendant ApplicationsWhen the automated attendant answers a c

Page 13Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming the Database Using an Administrator’s StationEntry to the Datab

Page 274Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automated Attendant Recall DestinationAUTOMATED ATTENDANT RECALL DESTINA

Page 275Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Extension IDEXTENSION IDExtension IDs are used in conjunction with trans

Page 276Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Call Routing AnnouncementCALL ROUTING ANNOUNCEMENT The Call Routing Anno

Page 277Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Call Routing Custom Audiotex RecordingsCALL ROUTING CUSTOM AUDIOTEX RECO

Page 278Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Sample Call Routing Announcement TreeFIGURE 13. Sample Call Routing Ann

Page 279Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Fax-On-DemandFAX-ON-DEMANDThe Fax-On-Demand feature provides fax service

Page 280Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Fax-On-Demand 9. The caller hangs up or returns to step 2 to select mor

Page 281Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004DirectoriesDIRECTORIESThere are two types of Voice Processor directories

Page 282Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Locating a NameLOCATING A NAMEEntering a NameThere are two methods used

Page 283Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Listening to the Next/Previous NameListening to the Next/Previous NameAf

VOICE MAIL ADMINISTRATOR FEATURESTO RECORD A BROADCAST MESSAGE:— Call the voice mail extension number.— Press , then enter the system administrator m

Page 14Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station ProgrammingStation ProgrammingYou can use your administrator stati

Page 284Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Record-A-CallRECORD-A-CALLNOTE: The Record-A-Call premium feature is req

Page 285Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Scheduled Time-Based Application Routing (STAR)SCHEDULED TIME-BASED APPL

Page 286Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004SMDR Information Storage and RetrievalSMDR INFORMATION STORAGE AND RETRI

Page 287Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Voice MailVOICE MAILThe voice mail feature allows callers to send and re

Page 288Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Voice Mail and Message Notification/Retrieval ApplicationsStation users

Page 289Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004MailboxesMAILBOXESA mailbox is a storage location on the Voice Processor

Page 290Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Group ListsDuring database programming, each mailbox is assigned a dial-

Page 291Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Message Notification to StationsMESSAGE NOTIFICATION TO STATIONSEach mai

Page 292Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004All Messages, Priority Only, and Each New Message FlagsAll Messages, Pri

Page 293Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Notification NumbersNotification NumbersEach cascade level has a program

Page 15Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Programming 5. The display shows ENTER STATION OPTION. Select one

Page 294Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Using Voice MailUSING VOICE MAILVoice mail subscriber features include t

Page 295Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Initializing a Subscriber Mailbox or Extension IDINITIALIZING A SUBSCRIB

Page 296Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Listening to MessagesLISTENING TO MESSAGESThere are three types of voice

Page 297Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Listening to MessagesWhenever you access voice mail as a subscriber, you

Page 298Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Recovering Deleted MessagesRECOVERING DELETED MESSAGESThis feature allow

Page 299Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Sending a MessageSENDING A MESSAGEAs a subscriber, you can record and se

Page 300Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Canceling Unheard Messages 9. You can do one or more of the following i

Page 301Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Personal OptionsPERSONAL OPTIONSPersonal Options allow you to customize

Page 302Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Personal OptionsTO PROGRAM PERSONAL OPTIONS: 1. Dial the voice mail app

Page 303Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Personal Options 9. To set up Remote Messaging, press .NOTE: In the f

Page 16Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Programmingc. Toll Restriction: This option allows you to set the

Page 304Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Personal Options10. To change your Fax Destination Number, press for M

Page 305Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Outside Caller Use of Voice MailOUTSIDE CALLER USE OF VOICE MAILCallers

Page 306Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Unified Messaging 5. You can do one or more of the following if you sel

Page 307Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Level 1LEVEL 1When a mailbox receives a voice mail message or uses the v

Page 308Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Level 1The e-mail message sent by the voice mail will have the following

Page 309Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Levels 2 and 3LEVELS 2 AND 3To use Level 2 or 3 Unified Messaging, you m

Page 310Voice Processing FeaturesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automatic Fax DetectionAUTOMATIC FAX DETECTIONNOTE: This feature is avai

IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Page 311IndexSymbols“All Transient Displays” Station Flag 166“DKTS Alternate Transient Display Tim

Page 312IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Automated Attendant 4, 271, 272applications 273custom recordings 48, 274director

IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Page 313DData Device 90Data Port Module12-line and 24-line analog phones 90specifications 90Da

Page 17Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station Database Programming FlowchartFIGURE 1. Station Database Programmi

Page 314IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Exempt from ARS 155Exiting a Conference 211Exiting and Re-Entering the Conference 212E

IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Page 315Hunt Groups 130as alternate message source 132as attendants 128as message center 132

Page 316IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004LCD Contrast Adjustment 79LCD Touch Screen 100Leaving Messages 183Light-Emitting Diode

IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Page 317do-not-disturb 248emergency calls 159handsfree calls 176house phone 241message print

Page 318IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004data device 90data port module 90headsets 88loud ringing adapter 90MDPM 89PCDPM

IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Page 319Remote Forward Programming 255Remote Messaging 289, 291, 301Remote Notification Casc

Page 320IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Stations 172programming at administrator station 14toll restriction COS 155Station-To-

IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004Page 321UUCD Hunt Groups 134, 136announcement stations 134overflow stations 134priority leve

Page 322IndexAXXESS® ADMINISTRATOR’S GUIDE – January 2004

Default Feature CodesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Page 323Default Feature CodesTrunk Access Codes*These feature codes may differ depen

Page 18Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004System ProgrammingSystem ProgrammingYou can use your administrator station

Page 324Default Feature CodesAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Feature CodesDiagnostics Feature CodesThe Diagnostics Mode fea

VOICE MAIL FLOWCHARTNOTE: At any menu level, you can press to cancel or return to the previous menu or press to accept.#ACCESSING THE SYSTEMADMINI

Part No. 550.8001Issue 8.2, January 2004 A661/9112A

Page 19Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004System ProgrammingWhen two languages are enabled and reminder messages are

Page 20Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004System Programming4. To program another message, scroll to the desired mes

Page 21Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004System ProgrammingScroll through the numbers: To scroll through the extensi

Page 22Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004System Programming2. The display shows SWAP (extension) WITH EXTENSION. En

Page 23Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004System Database Programming FlowchartFIGURE 2. System Database Programming

TO PROGRAM SYSTEM SPEED-DIAL NUMBERS:— While on-hook, enter . — Enter the speed-dial location code (000-999). — To change or program the name: Ent

Page 24Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk ProgrammingTrunk ProgrammingThe trunk information that can be progra

Page 25Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk ProgrammingTrunk groups: • Day/Night Answer Access: You can program s

Page 26Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk Programming 4. To Program an Individual Trunk: Press or the INDIV

Page 27Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk ProgrammingAnswer Access For Day Or Night Mode: To program the statio

Page 28Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk Programming3. Subject to toll restriction: To program the trunk grou

Page 29Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk Database Programming FlowchartFIGURE 3. Trunk Database Programming F

Page 30Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Trunk Database Programming FlowchartFIGURE 3. Trunk Database Programming

Page 31Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming System Speed-Dial NumbersPROGRAMMING SYSTEM SPEED-DIAL NUMBERSS

Page 32Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming System Speed-Dial Numbers• In numeric mode, the dialpad button

Page 33Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming System Speed-Dial NumbersTO PROGRAM OR CHANGE SYSTEM SPEED-DIAL

AXXESS®Part Number550.8001Issue 8.2, January 2004© Inter-Tel, Inc. January 2004 printed in USADMINISTRATOR’S GUIDE

Page 34Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming and Using DSS/BLF ButtonsPROGRAMMING AND USING DSS/BLF BUTTONS

Page 35Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming and Using DSS/BLF ButtonsPROGRAMMING DSS/BLF BUTTONS: 1. With

Page 36Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Programming and Using DSS/BLF Buttons TRANSFERRING CALLS TO STATIONS: 1.

Page 37Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Managing System and Network AlarmsMANAGING SYSTEM AND NETWORK ALARMSTo allo

Page 38Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Network AlarmsTO RESPOND TO A MINOR ALARM FROM ANY ALARM DISPLAY STATION:

Page 39Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Clearing AlarmsClearing AlarmsAn administrator can clear a network-wide ala

Page 40Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Alarm QueueWhen alarms are generated:• The highest priority alarm is place

Page 41Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Enabling/Disabling The Call Processing Card ModemNetworked systems containi

Page 42Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Resetting the Call Processing Card ModemRESETTING THE CALL PROCESSING CARD

Page 43Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Seizing a DeviceSEIZING A DEVICEFor troubleshooting purposes, the Seize Dev

Page 44Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Freezing/Unfreezing the System HistoryFREEZING/UNFREEZING THE SYSTEM HISTO

Page 45Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Voice Mail Administrator FeaturesVOICE MAIL ADMINISTRATOR FEATURESThe voice

Page 46Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Maintaining Mailboxes and Group ListsMAINTAINING MAILBOXES AND GROUP LISTS

Page 47Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Importing Fax DocumentsIMPORTING FAX DOCUMENTSIf you have a fax card in you

Page 48Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Creating Audiotex RecordingsCREATING AUDIOTEX RECORDINGSThe voice mail adm

Page 49Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Creating Audiotex RecordingsTO RECORD CUSTOM AUDIOTEX RECORDINGS: 1. Dial

Page 50Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Creating Audiotex RecordingsTO ASSIGN CUSTOM AUDIOTEX RECORDINGS TO SPECIF

Page 51Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Recording Custom Voice Mail PromptsRECORDING CUSTOM VOICE MAIL PROMPTSAll o

Page 52Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail PromptsFIGURE 4. Default Voice Mail PromptsPROMPT CONT

Page 53Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts040 Since you are accessing your mailbox for the

NOTICEThis Inter-Tel® Axxess® Administrator’s Guide is released by INTER-TEL, INC. as a guide for system and voice mail administrators. It provides i

Page 54Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts075 To mark this message priority, press 3.076 M

Page 55Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts117 Greeting saved.118 After the tone, please rec

Page 56Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts159 Invalid time.160 For AM, press 1.161 Please

Page 57Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts201 Twenty-fourth202 Twenty-fifth203 Twenty-sixth

Page 58Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts243 If this is the correct recording, press POUN

Page 59Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts290 When you are finished entering mailbox number

Page 60Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts327 Service is set for Monday through Friday.328

Page 61Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts367 If you would like to have your fax automatica

Page 62Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts406 To search for messages last in first out, pr

Page 63Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts546 You have no deleted messages.547 You have one

Page 64Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Default Voice Mail Prompts589 Enter the number of the remote extension.590

Page 65Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Database Programming Planning SheetsFIGURE 5. Administrator

Page 66Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Database Programming Planning SheetsFIGURE 5. Administrator

Page 67Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Database Programming Planning SheetsFIGURE 5. Administrator

Page 68Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Database Programming Planning SheetsFIGURE 5. Administrator

Page 69Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Database Programming Planning SheetsFIGURE 5. Administrator

Page 70Administrator ProceduresAXXESS® ADMINISTRATOR’S GUIDE – January 2004Administrator Database Programming Planning Sheets

Page 71System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004System HardwareCONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . .

Page 72System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004CONTENTS PAGEIP and SIP Devices . . . . . . . . . . . . . . . . . . . . . . . . .

Page 73System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004IntroductionINTRODUCTIONThe Inter-Tel hardware houses the system power supply unit a

Page vCONTENTS PAGETable of ContentsAXXESS® ADMINISTRATOR’S GUIDE — January 2004FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 74System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Station InstrumentsSTATION INSTRUMENTSTo allow system flexibility and cost efficie

Page 75System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesINTER-TEL PHONESThe features supported by Inter-Tel digital and anal

Page 76System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesExecutive and Professional Display Phone SpeakerphonesEach Executi

Page 77System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesA digital phone user can set up a conference and then, once it is es

Page 78System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesSix-Line Liquid Crystal Display (LCD)All Model 8560, Executive, an

Page 79System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesFIGURE 7. Executive Phone DisplayTwo-Line LCDThe Model 8520, Standa

Page 80System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesTO ADJUST THE LCD CONTRAST ON THE MODEL 8520 PHONE:4. While the ph

Page 81System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel PhonesThe buttons in each keymap can be assigned the following functions:•

Page 82System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel Phones• Individual Trunk Key: This button is associated with one trunk.

Page 83System HardwareAXXESS® ADMINISTRATOR’S GUIDE – January 2004Inter-Tel Phones• Undefined Key: Any button can be left undefined if it will not be